è¿å¹ŽãAIã¯ç§ãã¡ã®åãæ¹ã«åçãªå€åããããããŠããŸãããã€ãŠæéãšåŽåãèŠããæ¥åããAIãæŽ»çšããããšã§å¹çåãããçç£æ§ãåäžããŠããŸãããŸãã顧客ãµãŒãã¹ã補åéçºãããŒã¿åæãªã©ã®åéã§ããAIã¯æ°ããªäŸ¡å€ãçã¿åºããŠããŸãã
ãã®èšäºã§ã¯ãAIãã©ã®ããã«ä»äºã«æŽ»çšãããŠãããããã®å ·äœçãªäŸããææãäžãããäºäŸã亀ããªãã玹ä»ããAIå°å ¥ã®ãã³ãããå±ãããŸããããªãã®ããžãã¹ã次ã®ã¹ããŒãžãžé²ããããã«ããã²ã芧ãã ããã
AI掻çšã®å šäœåïŒæ¥åå¹çåããçç£æ§åäžãŸã§
AIã¯ãä»äºãå©ããããã®ãããããŒã«ã§ããããããªåéã§äœ¿ããã®ã§ãæéãç¯çŽããããæ°ããã¢ã€ãã¢ãäœã£ããã§ããŸããå ·äœçã«ã©ããªããšãã§ããã®ãèŠãŠãããŸãããã
â æ¥åå¹çå
AIã¯ãæ¯æ¥åãããšãç¹°ãè¿ãäœæ¥ãèªåã§ãã£ãŠãããŸããäŸãã°ãããŒã¿å ¥åãã¹ã±ãžã¥ãŒã«ã管çããŠãããã®ã§ã人ããããªããŠãæžã¿ãŸãããã®åã倧äºãªä»äºã«éäžã§ããŸãã
â 顧客ãµãŒãã¹åäž
AIãã£ãããããã¯ã質åã«ããçããŠãããä»çµã¿ã§ããäŸãã°ããåºãäŒç€Ÿã®åãåããã«AIã24æé察å¿ããŠãããã®ã§ãåŸ ãããã人ãããªããªããŸããã客ãããåã¶ã®ã¯ãã¡ããã瀟å¡ã®æéãæžããŸãã
â 補åéçº
AIã¯ãæ°ããååãèããããäœãæå©ããããŠãããŸããäŸãã°ã建ç©ã®ãã¶ã€ã³æ¡ãããããäœã£ãŠãããã®ã§ãéžæè¢ãå¢ããŠå¹ççã§ããååãäœãæéãçããªããŸãã
â ããŒã¿åæ
AIã¯ã倧éã®æ å ±ãäžç¬ã§æŽçããŠéèŠãªããšãæããŠãããŸããäŸãã°ãéå»ã®å£²ãäžãããŒã¿ãããæ¬¡ã«å£²ããååããäºæž¬ããããã客ãããäœãæ±ããŠããããèŠã€ãããããŸãã
â ã³ã³ãã³ãçæ
åºåãè³æäœããAIãåŸæã§ããäŸãã°ãååã®ç޹仿ããã¶ã€ã³ãAIãäœã£ãŠãããã®ã§ãã¢ã€ãã¢ã«å°ãããšãæžããŸããããããäœæ¥æéãççž®ã§ããŸãã
AIã¯ãç§ãã¡ããããšå€§å€ãªä»äºãæäŒã£ãŠãããŠããã£ãšå¹çãããæ¥œã«åããããã«ããŠããããã§ãããããããAIã䜿ããšä»äºãã©ãã©ã䟿å©ã«ãªãã®ã§ããã²åãå ¥ããŠã¿ãŠãã ããã
ææãäžããäºäŸããåŠã¶ïŒAIãå€ããä»äºã®çŸå Ž
AIãä»äºã«åãå ¥ããããšã§ãå ·äœçã«ã©ããªãããžãã£ããªçµæããçãŸããã®ããèŠãŠã¿ãŸãããã以äžã¯å®éã®äºäŸã§ãã
â æ¥åå¹çåã®äºäŸ
AIã¯ãæ¥ã ã®ä»äºã®äžã§æéã®ãããäœæ¥ãå¹çåããŠãããŸãã
- GitHub CopilotãšããããŒã«ã¯ããšã³ãžãã¢ïŒããã°ã©ããŒïŒãã³ãŒããæžããšãã«ãèªåã§ç¶ããææ¡ããŠããã䟿å©ãªAIã§ããããã䜿ãããšã§ããšã³ãžãã¢ã¯æ¯æ¥çŽ2æéã®äœæ¥æéãç¯çŽã§ããããã«ãªããŸããã
- LINEã€ããŒã§ã¯ãGitHub CopilotãšããAIãæŽ»çšããŠãšã³ãžãã¢ã®ããã°ã©ã äœæ¥ããµããŒããããã«ããã1æ¥ãããçŽ2æéã®äœæ¥æéãåæžãããŸããã
- äžè±UFJéè¡ã§ã¯ãçæAIãå°å ¥ããŠåŽåæéãå€§å¹ ã«åæžãæã«22äžæéãã®æéãç¯çŽããåŸæ¥å¡ã®åãæ¹ãå€ãããŸããã
- ãããœããã¯ã³ãã¯ãã¯ãAIã¢ã·ã¹ã¿ã³ããå°å ¥ãã1æ¥ã§5000åãã®æ¥åãèªååãæäœæ¥ãæžãããå€§å¹ ãªå¹çã¢ãããå®çŸããŠããŸãã
AIã¯ã人ããããšæéããããããšããèªåã§è¡ããæéãç¯çŽããŠãããŸããããã«ãããåŸæ¥å¡ã¯ãã£ãšã¯ãªãšã€ãã£ããªä»äºã«éäžã§ããããã«ãªããŸãã
â 顧客ãµãŒãã¹åäžã®äºäŸ
AIã¯ã顧客察å¿ãããã¹ã ãŒãºã«ãçŽ æ©ãããŠãããŸãã
- ãããã»ã§ã¯ãAIã䜿ã£ã次äžä»£ã®ã³ã³ã¿ã¯ãã»ã³ã¿ãŒãå°å ¥ã顧客ããã®åãåããã«ã¹ã ãŒãºã«å¯Ÿå¿ã§ããä»çµã¿ãæ§ç¯ããŸããã
- æ¥æž 補ç²ã°ã«ãŒãæ¬ç€Ÿã§ã¯ã瀟å ã®åãåãã察å¿ãAIãã£ããããããæ åœãããã«ããã察å¿ã¹ããŒããäžãããæ¥åè² æ ã軜æžãããŸããã
AIãã£ãããããã¯ã24æéã質åã«çããŠãããã¹ã¿ãããã®ãããªååšã§ãã人æäžè¶³ã§ãã客ãããåŸ ãããã察å¿ã®è³ªãåäžãããããšãã§ããŸãã
â 補åéçºã®äºäŸ
AIã¯ãæ°ããååãã¢ã€ãã¢ãèããæéãççž®ããŸãã
- ã»ãã³ã€ã¬ãã³ã§ã¯ãAIãæŽ»çšããããšã§ãååäŒç»ã«ãããæéãåŸæ¥ã®10åã®1ã«ççž®ãè¿ éãªååéçºãå¯èœã«ãªããŸããã
- 倧æçµã§ã¯ãçæAIãæŽ»çšããã¹ã±ãããããšã«å»ºç©ã®è€æ°ã®ãã¶ã€ã³æ¡ãèªåã§ææ¡ãèšèšæ¥åãå¹çåãããã ãã§ãªããéžæè¢ã®å¹ ãåºãããŸããã
AIã¯ãã¢ã€ãã¢ãæ©ãåºãããïŒããšãããšãã«åœ¹ç«ã¡ãŸããããããã®éžæè¢ãçæéã§åºããŠãããã®ã§ãã¹ããŒãã£ãŒã«é²ããããŸãã
â ããŒã¿åæã®äºäŸ
AIã¯ãèšå€§ãªããŒã¿ãåæããå¿ èŠãªæ å ±ãæããŠãããŸãã
- KMãã€ãªããžã¯ã¹ã§ã¯ãçæAIãæèŒãããã£ããããããæŽ»çšããŠç£æ»æ¥åãå¹çåã幎é1,900æéãã®äœæ¥æéãåæžããŸããã
- ã¢ãµãããŒã«ã§ã¯ãåŸæ¥å¡ãç€Ÿå æ å ±ãå¹çããæ€çŽ¢ã§ãããããçæAIãå°å ¥ãåŸæ¥å¡ã®æ¥åå¹çãåäžããŸããã
AIã¯ãããŒã¿ãå€ãããŠã©ããèŠãã°ãããããããªãããšãã«äŸ¿å©ã§ããå¿ èŠãªæ å ±ãçŽ æ©ãæããŠãããã®ã§ãæéãç¡é§ã«ããå¹çããäœæ¥ã§ããŸãã
âã³ã³ãã³ãçæ
AIã¯åºåãããŒã±ãã£ã³ã°ãåå玹ä»ã«äœ¿ãã³ã³ãã³ãã®çæã§ã掻èºããŠããŸãã
- ãµã³ããªãŒé£åã€ã³ã¿ãŒãã·ã§ãã«ã§ã¯ãAIã䜿ã£ãŠãã£ã©ã¯ã¿ãŒãã³ã³ãã³ããçæãããã¢ãŒã·ã§ã³æŽ»åãå¹çåãããŸããã
- ã¡ã«ã«ãªã§ã¯ãçæAIãæŽ»çšããŠååã®åºåãæ¯æŽãåºåè ã®äœæ¥ãç°¡åã«ãªããå¹ççã«ååãç»é²ã§ããããã«ãªããŸããã
AIã¯ãä»äºããã£ãšæ©ãããã£ãšæ£ç¢ºã«ããæå©ãããããŠãããéå ·ã§ããç¹°ãè¿ãäœæ¥ãæéããããã¿ã¹ã¯ãä»»ããããšã§ã人ã¯ãã£ãšã¯ãªãšã€ãã£ããªããšã«éäžã§ããŸããAIãããŸã䜿ãããšã§ãäŒæ¥ãåŸæ¥å¡ããææãäžããããåŸãããããã«ãªããŸãã
çæAIã®æŽ»çšäŸïŒããŸããŸãªéšéã§ã®æŽ»èº
çæAIã¯ãäŒæ¥ã®ããŸããŸãªéšéã§æŽ»çšãããŠãããæ¥åå¹çåãåµé æ§ã®åäžã«å€§ããè²¢ç®ããŠããŸããããããã®éšéã§ã©ã®ããã«åœ¹ç«ã£ãŠããã®ãããããããããŸãšããŸããã
ç ç©¶éçºéšé
- äœåååŠ
æè¡ã¢ã€ãã¢ã®åµåºããç ç©¶ã»è£œé ããŒã¿ã®åæã«çæAIãæŽ»çšãæ°ããã¢ã€ãã¢ãã¹ã ãŒãºã«çã¿åºããããæ¯æŽããŠããŸãã
補åèšèšéšé
- ãããœããã¯
黿°ã·ã§ãŒããŒã®ã¢ãŒã¿ãŒèšèšã«çæAIãå°å ¥ãèšèšæéãççž®ãã€ã€ã粟床ã®é«ããã¶ã€ã³ãå¯èœã«ããŠããŸãã
ããŒã±ãã£ã³ã°ã»åºåéšé
- ãã³ãã§ãŒã«
è¥è åãã®CMäŒç»ãã³ã³ãã³ãå¶äœã«AIãæŽ»çšãåžå Žã«é¿ãåºåãå¹çããäœæããŠããŸãã - ãã«ã³
åºåã®åç»ããã¬ãŒã·ã§ã³ã鳿¥œå¶äœãçæAIããµããŒããã¯ãªãšã€ãã£ããªããã»ã¹ãã¹ããŒãã¢ããããŸããã
人äºéšé
- ããºãªãŒã
è·åçµæŽæžã®äœææ¯æŽã«AIãå°å ¥ãå¿åè ã瀟å¡ãã¹ã ãŒãºã«æžé¡ãæŽããããããæ¯æŽããŠããŸãã
顧客ãµãŒãã¹éšé
- ãããã»
èªç±ç ç©¶ã®ããŒãéžã³ãAIã§ãµããŒãã顧客ã®ããŒãºã«åã£ãæ å ±ãæäŸããæºè¶³åºŠãåäžãããŠããŸãã
ITã»ãšã³ãžãã¢ãªã³ã°éšé
- LINE
ãšã³ãžãã¢ã®æ¥åå¹çåãæ¯æŽãAIãã³ãŒãäœæããµããŒãããéçºæéãççž®ããŠããŸãã
財åã»çµçéšé
- äžè±UFJéè¡
æ¥åå¹çåã«çæAIãå°å ¥ããåŽåæéãå€§å¹ ã«åæžãå¹ççãªéçšãå®çŸããŸããã
æ³åã»ã³ã³ãã©ã€ã¢ã³ã¹éšé
- KMãã€ãªããžã¯ã¹
æ³ä»€ãç什ã®ç¢ºèªäœæ¥ãå¹çåãè€éãªæ³åäœæ¥ã®ã¹ããŒããäžããæ£ç¢ºæ§ãåäžãããŠããŸãã
ååäŒç»éšé
- ã»ãã³ã€ã¬ãã³
ååäŒç»ã«ãããæéãççž®ãéåžžãããæ©ãæ°ååãåžå Žã«åºããããæ¯æŽããŠããŸãã
çæAIã¯ãç ç©¶ã補åèšèšãããŒã±ãã£ã³ã°ãæ³åã人äºãªã©ãå€å²ã«ãããéšéã§åœ¹ç«ã£ãŠããŸãã
åãªãæ¥åå¹çåã ãã§ãªããåµé æ§ãé«ããæ°ãã䟡å€ãçã¿åºãããŒã«ãšããŠå¹
åºã掻çšãããŠããŸããã©ã®éšéã§ãå°å
¥ãé²ãã°ããã倧ããªå¹æãæåŸ
ã§ããŸãã
AI掻çšãææã«çµã³ã€ããããã®ã¹ããã
AIãå°å ¥ããããã«ã¯ããã£ãããšæºåããæ®µéçã«é²ããããšã倧åã§ãããããªãå€§èŠæš¡ã«å°å ¥ããã®ã§ã¯ãªããå°ããå§ããŠè©Šããªããé²ããã®ããã€ã³ãã§ãã以äžã®ã¹ãããã§é²ãããšã¹ã ãŒãºã«ææãåŸãããŸãã
â 課é¡ã®ç¹å®
ãŸããèªç€Ÿã§ã©ã®æ¥åã«èª²é¡ãããããã¯ã£ãããããŸãããã
äŸãã°ããæéãããããããŠããäœæ¥ãããã¹ãå€ãä»äºããªã©ããªã¹ãã¢ããããŸãããã®äžã§ãAIã䜿ãã°è§£æ±ºã§ããããªéšåãæ¢ããŸãã
äŸïŒããŒã¿å
¥åãå€ãéšçœ²ã§ã¯ãAIãæŽ»çšããã°èªååã§ããŠãæéã倧å¹
ã«ç¯çŽã§ããŸãã
èªåã®äŒç€Ÿã§ãã©ã®äœæ¥ãé¢åãããäœãæ¹åããããããèããããšãæåã®äžæ©ã§ãã
â ã¹ã¢ãŒã«ã¹ã¿ãŒã
åãããå
šäœã®ä»äºã«AIãå°å
¥ããã®ã§ã¯ãªããå°ããªç¯å²ãã詊ããŠã¿ãããšã倧äºã§ãã
äŸãã°ã1ã€ã®éšçœ²ãç¹å®ã®ã¿ã¹ã¯ã ãã«AIãå°å
¥ãã广ã確èªããŸãããããªã倧ããªæè³ãããããªã¹ã¯ãæããŠè©ŠããŸãã
ãå šéšãããã§ã¯ãªããäžéšãã詊ããã®ãå®å¿ã§ããAIã®å¹æãå°ãããŠãäœéšã§ãããšã次ã«é²ãèªä¿¡ã«ãªããŸãã
â ç®æšèšå®
AIãå°å
¥ããåŸã«ãã©ãããçµæãç®æãã®ããå
·äœçã«æ±ºããŠãããŸããããããã**KPIïŒéèŠæ¥çžŸè©äŸ¡ææšïŒ**ãšèšããŸãã
äŸïŒ
- ãAIã䜿ã£ãŠããŒã¿å ¥åã®æéã50%ççž®ããã
- ã顧客察å¿ã®æéãå¹³å30ç§ççž®ããã
ããããå ·äœçãªç®æšãèšå®ããŠããããšã§ãAIãã©ãã ã圹ç«ã£ãããæž¬å®ã§ããŸãã
ç®æšã¯ãå ·äœçã§æž¬ãããã®ãã«ãããšåãããããã§ããããããªããšã广ãåºãŠããã®ãåãããªããªããŸãã
â ç¶ç¶çãªæ¹å
AIãå°å ¥ãããçµããã§ã¯ãªãããã®åŸã®éçšç¶æ³ããã£ãã確èªããŸãããã
- AIããã¡ããšåããŠãããïŒ
- æã£ã广ãåºãŠãããïŒ
ããããç¹ãã¢ãã¿ãªã³ã°ããŠãå¿ èŠãããã°æ¹åãè¡ããŸããäŸãã°ãAIãééã£ã察å¿ãããŠããå Žåã¯èšå®ã調æŽããããå¥ã®æ©èœã远å ããããšããããŸãã
å°å ¥åŸãã宿çã«ãã§ãã¯ãããããšã倧äºã§ããAIãæé©ãªåœ¢ã§æŽ»çšããããã«ã¯ãå°ããªæ¹åãç©ã¿éããå¿ èŠããããŸãã
AIã䜿ãããªãããã«ã¯ã課é¡ãèŠã€ããå°ãã詊ããªããé²ããã®ãã³ãã§ããçŠãããæ®µéãèžãã§é²ããããšã§ãæçµçã«AIããã£ãã圹ç«ã€ä»çµã¿ãäœããŸããAIããã©ããã£ãŠäœ¿ããããèšç»çã«èããããšããè¯ãçµæãçãéµã«ãªããŸãã
AI掻çšã§åŸãããæªæ¥ïŒäººãšAIã®å ±åµ
AIã¯ã人éã®ä»äºãå šéšåã£ãŠä»£ããããã®ã§ã¯ãããŸãããããããAIã人éãæå©ãããç§ãã¡ã®ä»äºããã£ãšè¯ããã®ã«ããŠãããããŒã«ã§ããAIãšäººãååããŠåãããšã§ãæ°ããã¢ã€ãã¢ã䟡å€ãçãŸããä»äºã®è³ªãã©ãã©ãé«ãŸããŸãããããã人ãšAIã®å ±åµããšåŒã³ãŸãã
AIãä»äºãè¯ãããä»çµã¿
AIã¯ã人éãèŠæãªããšã倧å€ãªäœæ¥ãæäŒãããšã§ãç§ãã¡ã®ä»äºã楜ã«ããŠãããŸãã
äŸãã°ã以äžã®ãããªå©ãæ¹ããããŸãã
- åçŽäœæ¥ãèªååãã
AIã¯æéããããããŒã¿å ¥åãèšç®ãèªåã§è¡ããŸãããã®çµæã人éã¯ãã£ãšã¯ãªãšã€ãã£ããªä»äºãã倿ãå¿ èŠãªä»äºã«éäžã§ããŸãã - ããããã®æ
å ±ãæŽçãã
倧éã®ããŒã¿ãAIãçŽ æ©ãåæããéèŠãªãã€ã³ãã ããæããŠãããŸããããã«ãããããè¯ã倿ãã§ããããã«ãªããŸãã - æ°ããã¢ã€ãã¢ãçã¿åºã
AIã¯ãéå»ã®ããŒã¿ããã¿ãŒã³ãããšã«æ°ããææ¡ãããŠãããŸããããšãã°ããã¶ã€ã³æ¡ãããã€ãåºããŠãããAIã䜿ãã°ãããè¯ãéžæè¢ãéžã¶ããšãã§ããŸãã
ä»äºã®è³ªãé«ãŸãçç±
AIãæŽ»çšããããšã§ã人éã¯å調ãªäœæ¥ããè§£æŸããããã£ãšéèŠãªããšã«æéã䜿ããããã«ãªããŸãã
äŸãã°
- 瀟å¡ã®åãããããåäž
é£ããäœæ¥ãAIã«ä»»ããããšã§ã瀟å¡ã¯ç²ãã«ãããªããããæ¥œããåããããã«ãªããŸãã - ææãåäž
AIããµããŒãããããšã§ãä»äºã®ã¹ããŒãã粟床ãã¢ããããè¯ãçµæãåºããå¯èœæ§ãé«ãŸããŸãã
æ°ããã¹ãã«ãè·çš®ãçãŸãã
AIãå°å
¥ããããšã§ããããŸã§ã«ãªãã£ãæ°ããä»äºãã¹ãã«ãå¿
èŠã«ãªããŸãã
äŸãã°
- AIãæäœã»ç®¡çããã¹ãã«
AIã䜿ãããªãããã®ç¥èãæè¡ãæ±ããããããã«ãªããŸãã - AIã§çãŸããæ°ããä»äº
AIã䜿ã£ãããŒã±ãã£ã³ã°ãååéçºãªã©ããããŸã§ã«ãªãã£ã圹å²ãå¢ããŠãããŸãã
AIã¯ãèªåãã¡ã®ä»äºã奪ããã®ãã§ã¯ãªãããäžç·ã«ä»äºãè¯ãããããŒãããŒãã§ããAIã«ã§ããããšãšã人éã«ããã§ããªãããšãçµã¿åãããã°ããã£ãšã¯ãªãšã€ãã£ãã§æ¥œããåãæ¹ãã§ããŸããããããAI掻çšã«ããæªæ¥ã®å¯èœæ§ã§ãã
AIã§åºããä»äºã®å¯èœæ§ãèããŸããã
AIã¯åãªãæ¥åå¹çåãçç£æ§åäžã®ããŒã«ã«ãšã©ãŸãããæ°ããªããžãã¹ãã£ã³ã¹ãçã¿åºãéµãšãªããŸãããã®èšäºã§ã玹ä»ããAI掻çšäºäŸãå°å ¥ã®ãã€ã³ããçè§£ããèªç€Ÿã«åã£ã圢ã§åãå ¥ããããšã§ãç«¶äºåãé«ããããšãå¯èœã§ããAIãããŸã掻çšããããšã§ãæ¥åãå¹çåããªããæ°ããªäŸ¡å€ãçã¿åºããæªæ¥ã«åããããžãã¹ã®æé·ãå®çŸã§ããŸãã
AIå°å ¥ãããã«è©³ããç¥ãããããããã¯å ·äœçã«æ€èšããããšãèãã®æ¹ã¯ãç¡æçžè«ãè³æè«æ±ã掻çšããŠã¿ãŠãã ãããäžæ©èžã¿åºãããšã§ãæªæ¥ã®ããžãã¹ãå åãããäŒæ¥ã®å¯èœæ§ãåºãã倧ããªãã£ã³ã¹ãšãªãã§ãããããã²ãä»ããè¡åãèµ·ãããŠã¿ãã®ããããããããŸããã